Raiford Smith, Author at Utility Analytics Institute

Strategy

Five lessons learned about change management

Raiford Smith, VP of Energy Technologies and Analytics at Entergy, shares insights based on his experiences with analytics and change management. One of my favorite childhood songs was Elmo & Patsy’s Grandma Got Run Over by a Reindeer.…

Raiford SmithAugust 16, 2018

Strategy

De-risking analytics: things you may not know

Deploying analytics has become a top priority for utilities and is driving significant investments. By now, most utilities know that there’s a slew of well-documented analytics use cases with proven value. Analytics technology can provide answers to complex problems…

Jill FeblowitzAugust 14, 2018

Revolutionizing Substation Maintenance Practices to Optimize Reliability

For both utilities and industrial facilities, substations are keystone assets. When there’s an issue at a substation, the resulting problems can be widespread and significant. In the quest for greater reliability and more efficient operations, traditional approaches to…

Sandi JoralemonAugust 9, 2018

eBooks

Ensuring Success in Analytics: A Playbook for Utility Executives

Utilities today are recognizing the value of becoming data driven. The workforce is retiring, leaving utilities with a dearth of knowledge. At the same time, the rise in data from smart meters and new sensing devices is offering…

Sandi JoralemonAugust 7, 2018

Strategy Technology

Enabling self-service at City of Tallahassee Utilities

City of Tallahassee Utilities is undergoing an enormous transformation, and is working to put analytics into the hands of its employees through a self-service campaign using Alteryx/Tableau solutions. David Carnes, Mobile Systems Data Coordinator, shares some insights from…

Sandi JoralemonAugust 7, 2018

Technology Customer Strategy

Real-time customer sentiment for public services…this is a thing now

The cities of New York, Los Angeles, and Grand Rapids, Michigan have each turned to a new technology to track customer sentiment of their police forces. The technology is called Elucd, and the goal is to monitor public…

Sandi JoralemonAugust 2, 2018

Grid

Using Data is Key to Grid Development

Information Can Heighten Grid Security, Top Government And Utility Leaders Tell Icons Of Infrastructure Washington Conference. The public and private sectors are increasingly focused on using analytics to make the nation’s electrical grid more secure. “We’re looking at…

Carl WinfieldAugust 1, 2018

Customer Strategy

JD Powers Customer Satisfaction Leaders – What’s Analytics Have to Do with It?

The new JD Power’s J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM is out and it is good news for utilities. For the seventh consecutive year, customer satisfaction is up. Many in the industry are curious about what…

Jill FeblowitzJuly 31, 2018

Strategy Technology

Enabling Rapid Analytics Evolution at Tacoma Public Utilities

While many utilities understand that the analytics discipline offers heaps of benefits, crafting an actionable analytics strategy has proven much more difficult. In less than two years, Tacoma Public Utilities (TPU) has engaged in a rapid transformation effort…

Sandi JoralemonJuly 24, 2018

Uncategorized

A New Experience at our 2018 Executive Advisory Council Retreat

An intimate networking opportunity, the Summer UAI Executive Advisory Council Retreat was an event like none other experienced by UAI members thus far. The Retreat was designed to foster teamwork and knowledge sharing with a focus on fun.…

Barbara L. Vergetis LundinJuly 23, 2018

Strategy Technology

Self-Service for Utilities: What’s Holding People Back?

The Analytics Architecture & Technology Advancement Group at UAI meets to share insights and experience on the use of customer segmentation. This is a report out of the discussion. In an ideal working environment, we have no barriers. We can…

Sandi JoralemonJuly 20, 2018

Customer Grid

Deploying Analytics as EV Penetration Increases

There is no question that the pace of EV adoption is quickening, and analytics are more important than ever for utilities to accommodate that growth. Once a niche product, EVs are coming into the mainstream. In the United…

Jill FeblowitzJuly 17, 2018